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Keys to Implementing Digital Customer Experience by Fred Penteado

20 June 2018 by jaqs@tsw

Fred PenteadoKeys to Implementing Digital Customer Experience

Odds are, your CEO has identified both as key priorities, and has asked you to lead one or both of these initiatives.  This task is overwhelming, and you still have a 2018 number to hit…Our recommendation is experience first, digital second. The reason is simple; a poor customer experience puts … by Fred Penteado

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